Our Guarantee & Return Policy
We offer a 100% satisfaction guarantee on our products FOR LIFE. If, for any reason, you are not happy with your purchase, return it for a replacement, repair, or refund. No questions asked! Contact us so that we can make it right.
Shipping
We strive to offer affordable shipping rates. Our rates are:
Flat rate of $2.95 for US orders under $35.00
FREE shipping on US orders over $35.00
International flat rates:
Canada - $12.00
United Kingdom - $16.00
Australia - $16.00
Germany - $16.00
Flat rate of $2.95 for US orders under $35.00
FREE shipping on US orders over $35.00
International flat rates:
Canada - $12.00
United Kingdom - $16.00
Australia - $16.00
Germany - $16.00
For shipping rates to countries not listed above, contact us for a quote.
Please note: For international shipping, we are not responsible for any taxes or fees due upon arrival to your country. Thank you!
Please note: For international shipping, we are not responsible for any taxes or fees due upon arrival to your country. Thank you!
Frequently Asked Product Questions
How is the DualMax™ collar different from a Martingale? The patent-pending DualMax™ collar has several key differences and advantages from the Martingale collar. The DualMax is two collars in one. Martingale collars typically lack a buckle, which is an important safety feature, and they are designed to tighten to “correct” the dog physically. The Dual Max collar is designed for the comfort of the dog, wrapping TWO layers all the way around the neck for complete support. Additionally, it does not require corrections or jerking for training. The wide, inner collar keeps the dog comfortable and protects them from the cinch tightening too much or pulling their fur.
Why was the training system invented? The FearLess® Dog Training System was invented because as professional dog walkers and trainers, we found that there was a great need for an alternative to the many forceful training systems and gadgets on the market today. Dog owners need a choice that they can feel good about using. We are here to teach you how to best train your dog in a way that is comfortable and safe while building on the dog’s trust, not fear.
How does this compare to conventional dog training? Some dog “training” involves using force. This isn't training, it’s forced compliance. The dog is only learning to do what will keep them out of trouble. We will help you how to understand your dog and enable you to actually teach them what you want them to do. It’s a win-win.
What is your philosophy on dog training? We believe in working with the dog, using their strengths to teach them better behaviors. We know that a dog trained with a gentle hand will be a gentle, trusting dog. Our hands should be used for building dogs up, not breaking them down.
Why is the DualMax™ collar so wide? During the past year of testing, we found that the wider collar is more comfortable for the dog; it’s also supportive and calming. The collar's design conveys that the pet owner is a partner rather than a "master" trying to make the dog submissive through punishment with a painful collar.
How does your leash and belt help with training? The leash is adjustable so that the trainer has flexibility, depending on the behavior they are working on. It can be short for working on a close heel, or longer for the beginning stages of down, stay and even come. It’s versatile and very useful for training. There is also a 15-foot leash that provides additional management options for training (detailed in our training instructions).
Why do I need a belt to train my dog? The belt is very effective for providing a sturdy place to hang a treat bag with access to the treats. The belt also offers a hands-free experience for you to manage the leash, provide physical rewards, and even more freedom for using hand signals while training. It also greatly reduces the urge to “jerk” on the leash, which creates a negative, fear-based experience for the dog. Our approach is positive reinforcement, meaning that your dog won't fear punishment while learning helpful behaviors. When you're dog trusts you, it means loyalty and better behavior!
Is your training “treat" training? There are many misconceptions regarding using treats for training. Our training offers rewards. You can choose rewards and they vary by dog; some dogs love treats while others prefer verbal praise, play, or even a quick pet on the head. We teach owners how to find what works best for their dog. Rewards are used to “pay” the dog for working and they love to work when they are rewarded! Our detailed instructions will help you, step-by-step.
Why was the training system invented? The FearLess® Dog Training System was invented because as professional dog walkers and trainers, we found that there was a great need for an alternative to the many forceful training systems and gadgets on the market today. Dog owners need a choice that they can feel good about using. We are here to teach you how to best train your dog in a way that is comfortable and safe while building on the dog’s trust, not fear.
How does this compare to conventional dog training? Some dog “training” involves using force. This isn't training, it’s forced compliance. The dog is only learning to do what will keep them out of trouble. We will help you how to understand your dog and enable you to actually teach them what you want them to do. It’s a win-win.
What is your philosophy on dog training? We believe in working with the dog, using their strengths to teach them better behaviors. We know that a dog trained with a gentle hand will be a gentle, trusting dog. Our hands should be used for building dogs up, not breaking them down.
Why is the DualMax™ collar so wide? During the past year of testing, we found that the wider collar is more comfortable for the dog; it’s also supportive and calming. The collar's design conveys that the pet owner is a partner rather than a "master" trying to make the dog submissive through punishment with a painful collar.
How does your leash and belt help with training? The leash is adjustable so that the trainer has flexibility, depending on the behavior they are working on. It can be short for working on a close heel, or longer for the beginning stages of down, stay and even come. It’s versatile and very useful for training. There is also a 15-foot leash that provides additional management options for training (detailed in our training instructions).
Why do I need a belt to train my dog? The belt is very effective for providing a sturdy place to hang a treat bag with access to the treats. The belt also offers a hands-free experience for you to manage the leash, provide physical rewards, and even more freedom for using hand signals while training. It also greatly reduces the urge to “jerk” on the leash, which creates a negative, fear-based experience for the dog. Our approach is positive reinforcement, meaning that your dog won't fear punishment while learning helpful behaviors. When you're dog trusts you, it means loyalty and better behavior!
Is your training “treat" training? There are many misconceptions regarding using treats for training. Our training offers rewards. You can choose rewards and they vary by dog; some dogs love treats while others prefer verbal praise, play, or even a quick pet on the head. We teach owners how to find what works best for their dog. Rewards are used to “pay” the dog for working and they love to work when they are rewarded! Our detailed instructions will help you, step-by-step.